TERMS AND CONDITIONS - L'OCCITANE KSA

PRICES AND PAYMENT POLICY

The price of the products and delivery charges are shown in Saudi Arabia Riyal.

We accept the following forms of payment:

- credit/debit card: VISA and MASTERCARD and,

- cash on delivery in Saudi Riyals currency.

All credit/debit card payments are subject to validation by the issuer. If the issuer of your card refuses to authorize payment, we will cancel your order and contact you for an alternative method of payment.

The details on your credit/debit card used to make the payment shall exactly match the ID information of the cardholder.

All credit/debit cards’ details will not be stored, sold, shared, rented or leased to any third parties.

Rest assured your card number will be protected using SSL (Secure Socket Layer) certificate. We guarantee a safe shopping experience on our site.

VALUE ADDED TAX ("VAT")

The prices include VAT applicable on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by L'Occitane within its Website.


SHIPPING

L'Occitane delivers to any addresses in the Saudi Arabia only.

If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.

-          Shipping is free with all orders of 249 SAR or more.

-          For orders below 249 SAR, the delivery fee is 30 SAR.

We aim to delivery your order within 1-5 business days after your order has been successfully confirmed.

However, there are remote locations within KSA which will have longer delivery times, which are dependent on our delivery provider. For more information, please contact our Customer Care team.


RETURNS & EXCHANGE POLICY

It is L'OCCITANE's intention to satisfy its customers.

Please note that we do not provide any refund, however we will gladly offer an exchange for any unopened product bought on the Website that is returned within 30 days of the date of purchase, in any L’Occitane’s stores in the Saudi Arabia only. All items must be accompanied by a copy of the both original receipt and in an unopened and saleable condition. We cannot accept any return by post.

Please note that we cannot offer exchanges on any opened or used products.

At the time of delivery, you may refuse the entire order only and return it in its entirety.

All products are quality controlled and checked for any faults before they are dispatched to you. Should you receive a product that is faulty please contact us immediately.

Products are classified as faulty if they are received damaged, or where a concealed manufacturing default appears within one (1) month of the date of purchase. Please note that products that are damaged as a result of wear and tear, neglect, abuse, improper maintenance or other causes attributable to you are not considered to be faulty.

In respect of defective products, you will have the following options, in L’Occitane’s stores in the Saudi Arabia only:

-  To replace the product, or

- To request the product to be repaired, if this option is available in respect of the defective product, or

- To receive a full refund in respect of the defective product.

All refund will be made by the method payment was received. If the initial payment was made by credit/debit card, we will re-credit your credit/debit card within (14) days.