Delivery and Returns


 

SHIPPING

  • This website delivers to the Saudi Arabia only.
  • Please note that we do not provide any refund, however we will gladly offer an online exchange for any unopened product bought on the Website that is returned within 30 days of the date of purchase. All items must be accompanied by a copy of the both original receipt and in an unopened and sellable condition. We cannot accept any return by post.
  • If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.
  • This website delivers to the Saudi Arabia only.
  • However, there are remote locations within KSA which will have longer delivery times, which are dependent on our delivery provider. For more information, please contact our Customer Service team.

SHIPPING FEES

  • Shipping is free on all orders of 249 SAR or more.
  • For orders below 249 SAR , the delivery fee is 30 SAR 

RETURNS  POLICY

  • Please note that we do not provide any refund, however we will gladly offer an online exchange for any unopened product bought on the Website that is returned within 30 days of the date of purchase. All items must be accompanied by a copy of the both original receipt and in an unopened and sellable condition. We cannot accept any return by post. .

 REFUND  POLICY

  • Once the product is returned to our warehouse in the required condition, we treat the refund directly through the payment method used for placing the order.
  • If you paid by credit card, the value of the products returned will be credited to your card.
  • If you paid by cash on delivery, the value of products returned will be transferred to you via bank transfer.
  • The refunds can take up to one month to be completed depending on the working process and rules of the courier company and logistics. We thank you for your understanding.
  • We reserve the right to reject the return of products which are not returned in accordance with our return policy
  • In case you used a promotion code on your order, please note that the value of the promotion code is divided up proportionally among the total number of items on the receipt. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied.


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